Return Police
At IPRAHO, customer satisfaction is important to us. We want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below to understand your options.
1. RETURN PERIOD
We accept eligible return requests within 30 days of delivery.
If 30 days have passed since your order was delivered, we may be unable to offer a return under our voluntary return policy, unless a longer period or another remedy is required by applicable consumer protection laws.
For customers who are entitled to a statutory right of withdrawal, including eligible EU consumers, the applicable legal withdrawal period will apply regardless of this voluntary return period.
2. RETURN CONDITIONS
To qualify for a standard return, items should meet the following conditions:
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Items must be unworn, unwashed, and unused.
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Original tags and labels should remain attached.
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Items should be returned in their original packaging where reasonably possible.
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Products must be free from stains, damage, perfume, or signs of wear caused after delivery.
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Proof of purchase or an order confirmation must be provided.
For hygiene reasons, certain products may be subject to specific return conditions where permitted by law.
These conditions do not affect your statutory rights regarding defective, damaged, or misdescribed products.
3. NON-RETURNABLE ITEMS
The following items may not be eligible for voluntary returns, except where required by applicable law:
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Personalized or custom-made clothing.
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Items specifically made to individual customer specifications.
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Products that are clearly marked as non-returnable where legally permitted.
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Sealed hygiene-sensitive products that have been unsealed after delivery, where the legal exception applies.
Nothing in this section removes any mandatory consumer rights.
4. HOW TO REQUEST A RETURN
Returning an item is simple.
Step 1: Contact Us
Send an email to:
Please include:
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Your order number.
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The name of the item you wish to return.
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The reason for the return.
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Photos of the item, if it is damaged or defective.
Step 2: Receive Return Instructions
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send products to an address that has not been confirmed by our support team.
Step 3: Send the Item Back
Pack the item securely and follow the return instructions provided by our team.
We recommend using a tracked shipping service and keeping your proof of postage.
Step 4: Return Inspection
Once your return arrives, we will inspect the item and notify you of the next steps.
5. REFUND POLICY
After your returned item has been received and reviewed, we will notify you of the refund decision.
If your refund is approved, the payment will generally be returned to your original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
Where required by applicable law, refunds will be issued within the relevant statutory time limits.
Original shipping charges and return shipping costs will be handled in accordance with applicable law and the circumstances of the return.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We apologize if you receive an item that is damaged, defective, or different from what you ordered.
Please contact us at [email protected] as soon as possible and provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the problem, if applicable.
Our team will review the situation and help arrange an appropriate solution, which may include a replacement, repair, refund, or another remedy required by applicable law.
Customers are not required to bear costs that the law requires us to cover for defective or incorrect products.
7. SIZE AND FIT ISSUES
We understand that choosing the correct clothing size online can sometimes be challenging.
Before purchasing, we recommend checking the size chart and product measurements provided on each product page.
If an item does not fit as expected, please contact us to discuss the available return or exchange options.
Eligible size-related returns will be handled according to this policy and applicable consumer protection laws.
8. EXCHANGES
If you would like a different size, color, or style, please contact our customer support team.
Exchanges are subject to product availability.
If an exchange is not available, we can help you explore the applicable return and refund options.
Your statutory rights remain unaffected.
9. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at [email protected].
We will try to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible through our order processing system.
However, eligible consumers retain any applicable statutory cancellation and withdrawal rights.
10. RETURN SHIPPING COSTS
For voluntary returns due to personal preference, such as choosing the wrong size or no longer wanting an item, customers may be responsible for return shipping costs where permitted by applicable law and where the required information has been provided before purchase.
For damaged, defective, incorrect, or misdescribed products, we will cover the applicable return costs where required by law.
For statutory withdrawal rights, return shipping costs will be handled in accordance with applicable consumer protection regulations.
11. EU CONSUMER RIGHT OF WITHDRAWAL
If you are a consumer residing in the European Union, you may have the legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, you must notify us of your decision to withdraw within the applicable period.
You may send your withdrawal request to:
Please include your order number and a clear statement that you wish to withdraw from the purchase.
After notifying us, you generally have a further 14 days to return the goods.
Refunds will be processed in accordance with applicable EU consumer protection laws, including applicable rules regarding standard delivery costs and return shipping.
This right is subject only to the exceptions expressly provided by applicable law.
12. CONTACT US
If you have any questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.
Store Name: IPRAHO
Website: https://ipraho.com
Email: [email protected]
Customer Support: [email protected]
We are committed to helping you enjoy a smooth and satisfactory shopping experience.
Thank you for shopping with IPRAHO!
IPRAHO – Find Your Style. Feel Your Best.