Shipping Police

Thank you for shopping at IPRAHO!

We are committed to providing a smooth and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://ipraho.com.

Please review the information below before placing your order.

1. ORDER PROCESSING TIME

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

  • Order processing time: 1–3 business days.

  • Orders are not typically processed or shipped on weekends or public holidays.

  • During promotional events, seasonal sales, or periods of high demand, processing may take slightly longer.

You will receive an email confirmation after placing your order.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available.

2. SHIPPING METHODS AND DELIVERY TIMES

We aim to deliver your fashion items as quickly and efficiently as possible.

Available shipping methods and estimated delivery times will be displayed during checkout.

Estimated delivery times may vary depending on your destination, shipping method, carrier, and local delivery conditions.

Please note that delivery estimates begin after order processing and are not guaranteed delivery dates unless expressly stated.

3. SHIPPING COSTS

Shipping fees are calculated based on the delivery destination, selected shipping method, and order details.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

If free shipping promotions are available, the relevant eligibility requirements will be clearly communicated on our website or during checkout.

We do not charge additional shipping fees beyond those disclosed at checkout, except for applicable customs duties, taxes, or other charges where legally permitted and properly disclosed.

4. ORDER TRACKING

Once your order has been shipped, tracking information may be provided by email.

You can use the tracking number to check the progress of your shipment through the relevant carrier's website.

Please allow some time for tracking information to become available after dispatch.

If you have not received tracking information or your tracking status has not changed for an extended period, please contact us.

Email: [email protected]

5. SHIPPING ADDRESS

Please make sure your shipping address and contact information are accurate and complete when placing your order.

We recommend checking the following details carefully:

  • Full name.

  • Street address and house number.

  • Apartment or unit number, if applicable.

  • City and postal code.

  • Country.

  • Contact email and phone number, where requested.

If you notice an error in your shipping address, contact us as soon as possible at [email protected].

We will try to update the information before your order is dispatched.

Once an order has been shipped, we may be unable to change the delivery address.

6. DELIVERY DELAYS

Although we work hard to ensure timely delivery, unexpected circumstances may occasionally affect shipping schedules.

Possible causes include:

  • Carrier delays.

  • Severe weather conditions.

  • Public holidays.

  • Customs inspections.

  • High seasonal shipping volumes.

  • Other circumstances beyond our reasonable control.

If your order is delayed, please check the tracking information first.

If you need further assistance, our customer support team will be happy to help.

Delivery delays do not affect any mandatory consumer rights under applicable law.

7. LOST OR DAMAGED PACKAGES

If your package appears to be lost, significantly delayed, or damaged during delivery, please contact us.

To help us investigate, please provide:

  • Your order number.

  • Your tracking number, if available.

  • A description of the issue.

  • Photographs of any visible shipping damage, if applicable.

Our team will review the situation and work with the relevant shipping carrier to determine the appropriate next steps.

Nothing in this section limits your statutory rights regarding non-delivery, damaged goods, or incorrect orders.

8. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information when placing an order.

If a package cannot be delivered due to incorrect or incomplete information, please contact us immediately.

We will make reasonable efforts to assist in resolving the issue.

Any additional shipping costs or other charges arising from incorrect delivery information will be handled in accordance with applicable law.

9. MULTIPLE SHIPMENTS

Depending on product availability, warehouse location, or order size, items within the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.

You will not be charged additional shipping fees that were not disclosed and agreed to at checkout, except where permitted by applicable law.

10. INTERNATIONAL SHIPPING AND CUSTOMS

For international orders, delivery times may be affected by customs inspections and local import procedures.

Depending on the destination and applicable arrangements, customs duties, import taxes, or other charges may apply.

Any such charges and the party responsible for paying them will be determined in accordance with applicable law and the information provided during checkout.

Customers are encouraged to check local import regulations before placing an international order.

11. ORDER CANCELLATIONS AND MODIFICATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

We will try to accommodate your request before the order enters the shipping process.

Once an order has been dispatched, modifications or cancellations may no longer be possible through our fulfillment system.

However, all applicable statutory cancellation and withdrawal rights remain unaffected.

For further information, please refer to our Return & Refund Policy.

12. CONTACT INFORMATION

If you have any questions about shipping, delivery, or your order, please contact our customer support team.

Store Name: IPRAHO

Website: https://ipraho.com

Customer Service Email: [email protected]

Email Support: [email protected]

Please include your order number in your message so that we can assist you more efficiently.

Thank you for choosing IPRAHO!

We appreciate your trust and look forward to delivering a great shopping experience.

IPRAHO – Find Your Style. Feel Your Best.